Keeping up with customer service in my line of work is always a priority. I generally love Ken’s work and look for new avenues to learn.
But for me and my years of service this falls on a book I should have read in the beginning.
- Create exceptional products and service.
- Ensure no customer is left unhappy.
- Always create exceptional experiences.
For anyone starting in Customer Services this is for you. For seasoned pros that have a thriving business and follow these three rules. Pass
If you don’t BUY it!