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Book Review Raving Fans: Ken Blanchard

Keeping up with customer service in my line of work is always a priority.  I generally love Ken’s work and look for new avenues to learn.

But for me and my years of service this falls on a book I should have read in the beginning.

  1.  Create exceptional products and service. 
  2. Ensure no customer is left unhappy.
  3. Always create exceptional experiences.

For anyone starting in Customer Services this is for you.  For seasoned pros that have a thriving business and follow these three rules.  Pass

If you don’t BUY it!

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